Insurance customers demand real-time services, customization

Susan Johnston of Accenture Canada talks about delivering hyper-personalized, on-demand services

Insurance customers demand real-time services, customizationSusan Johnston is managing director of financial services at Accenture Canada. What were the key findings of the recent report Technology Vision for Insurance 2019? Johnston: Our latest Technology Vision for Insurance 2019 report found that insurance companies are now focused on how they can shape the world around people and select the right moments…

How the insurance industry can embrace the digital age

Tom Super of J.D. Power talks about the company's surprising findings about the insurance industry

How the insurance industry can embrace the digital ageTom Super is vice-president of property and casualty insurance intelligence at J.D. Power. Are insurance companies meeting customer expectations for digital self-service tools, customer service channels and omni-channel integration? Super: Insurance companies are fairly strong when it comes to customer service channels. Insurance has always been a very service heavy business and the lessons learned…

Helping the world run better

Dominika Warchol Hann of SAP Canada on the value of diversity, innovation and creating workforce recognition

Helping the world run betterDominika Warchol Hann is principal of value advisory at SAP Canada. What is SAP Canada and what does it do? Warchol Hann: SAP is the global market leader in enterprise application software, helping companies of all sizes and in all industries run at their best. In Canada, SAP serves more than 16,900 businesses in 25…

Pushing back on the shame over addiction

Vanisha Breault of the Terminator Foundation talks about facing and overcoming the growing pandemic of addictions

Pushing back on the shame over addictionVanisha Breault is founder and executive director of the Terminator Foundation. What is the Terminator Foundation and what does it do? Breault: The Terminator Foundation is a collaboration of integrated health-care systems that support youth and young adults in their effort to recover from addiction and mental health issues. Our goal is to strengthen recovery…

Reimagining how Indigenous business creates value

Trent Fequet talks about how Steel River Group has evolved and grown in just two short years, despite tough economic conditions

Reimagining how Indigenous business creates valueTrent Fequet is president and CEO of Steel River Group. What’s Steel River Group and what does it do? What’s its history? Fequet: Steel River Group is a privately-held and Indigenous-owned-and-operated company. Born out of the deep belief that we need to reimagine how an Indigenous business can create and contribute value to their community,…

Trans Mountain expansion approval embraced by oil patch

Construction expected to begin this year but analysts warn that it will take years to complete and open new markets

Trans Mountain expansion approval embraced by oil patchThe federal government’s approval on Tuesday of the multibillion-dollar Trans Mountain pipeline expansion project is being called a step in the right direction for Alberta’s economy. The Canadian Association of Petroleum Producers said the approval paves the way for Canada to start competing on the world stage. In a statement, CAPP said the approval “means…

When a caregiver becomes a care receiver

Lesson learned: We need to apply child-friendly practices to adult care because when you are ill or injured, you feel like a child again

When a caregiver becomes a care receiverPaid or unpaid, caregivers are never supposed to get sick, right? But sometimes they do. Sue Robins owns a health-care communications company and is the mother of a young man with Down syndrome. Robins used to blog about caring for her son and his encounters with the health-care system. But that all changed the day she received…

Changing jobs? Check out corporate culture first

Put vision, culture and pay/benefits together, and you have the essential ingredients of a perfect match

Changing jobs? Check out corporate culture firstPeople often take jobs for reasons that are far different from the ones that keep them rooted to the same job. Unfortunately, most job-seekers never think about that. If they did, there would be far less turnover, not to mention angst accompanying job-changing. Why do career-builders choose some jobs over others? They match their skills…

Using aerodynamics technology to reduce fuel consumption

Kelly Zwarych of AeroLab Tech talks about being recognized by NASA as a top-25 startup disruptive company and what the future holds

Using aerodynamics technology to reduce fuel consumptionKelly Zwarych is CEO and co-founder of AeroLab Tech. What is AeroLab Technology and what do you do? Zwarych: As a one liner, AeroLab makes market-defining technology in advanced aerodynamics. Drilling down further, our technology measures aerodynamic drag in real time in real world applications. This is really amazing because aerodynamic drag measuring has always…

Trade confidence dips to lowest level in seven years

Disruptive international trade policies have clearly shaken the confidence of Canadian exporters: EDC

Trade confidence dips to lowest level in seven yearsThe latest Trade Confidence Index from Export Development Canada (EDC) says trade confidence among Canada's exporters fell to its lowest level since the European debt crisis seven years ago. “Disruptive international trade policies have clearly shaken the confidence of Canadian exporters,” said Peter Hall, chief economist with EDC, in a news release on Thursday. “One-third of…
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